TERMS & CONDITIONS
These are the Terms & Conditions that apply to the use of our website www.FINEMATTER.com) and the services we provide. Please note that by using this website and its services, you agree to be bound by these Terms and Conditions.
We are FINEMATTER Aps, a company registered in Denmark, and having its address at Nyhavn 21, DK-1051, Copenhagen K.
Our company is registered in the Central Business Register with number DK- 37195758.
FINEMATTER relations to customers and designers are regulated under Danish and EU relevant laws.
FINEMATTER showcases products from individual brands and designers, and acts as agents on behalf of these partners. When you purchase a product on the FINEMATTER platform you are purchasing the product directly from the designer and the contract for the purchase of the products is therefore between you and the relevant designer or shop. We are however authorised by the designer to conclude the contract on their behalf and offer them the service of presenting their products to a global market and facilitating international sales and logistics. The services we provide to the customer include service connected to the buying, global price calculations, handling of possible duties, delivery of the products of which the total cost will be displayed at check-out before purchase, and finally providing after sale customer service as well as handling returns.
We attempt to be as accurate as possible in the description and in the photos of the products displayed on our website. Please feel free to contact us at firstname.lastname@example.org if you would like more information about a product. We are happy to provide further information.
Should a product, although described to our best, not live up to the description, colour or other when delivered, you are free to use our return service and send the jewellery back.
The designers we partner with are responsible for any claims made by customers pertaining to inaccurate or faulty products. If it should happen that an item you have ordered is not as described, or damaged upon arrival, you can return it to us and we will liaise an immediate refund.
Returns should be made within 14 days, and a wish to return should come in written to email@example.com, whereafter we will facilitate the pick-up and return of the item to the designer.
ORDERS & PAYMENT
When you place an order, you will receive an email confirming receipt of your order. When the jewellery is sent from the designer studio we will send you notice about that. And when the jewellery has reached the country of destination and is ready for distribution to you, you will receive a message telling you when that will happen. Waiting for your order to arrive, you will be able to track its way in your customer account dashboard by logging in in with your email address and password.
An order is placed when payment has gone through and is registered in our system. When you receive the order confirmation, this process has happened. You will then have the order delivered in 2-3 days, for delivery to some few countries it can be 4 days. Orders placed during week-ends, will be processed monday.
The prices displayed on our website are calculated to include the eventual taxes and import duties applicable in the country you are viewing the website from. Or if your wished delivery address is in another country, the applicable eventual taxes and duties for that country.
This means all final prices are inclusive of VAT charges, taxes and import duties of the country you are residing in or shopping to, when logged in through our website, and you will not be charged for any further costs afterwards.
Delivery costs are also included in the final check-out prices and will not be charged in addition. The delivery costs can vary depending on how many products that you have ordered and your delivery address and will be clearly displayed at checkout before you place your order.
Delivery time are for most countries 2-3 days, We ship with our logistic partner, international courier DHL.
Your jewellery will be delivered to your chosen address, or you will be advised by DHL if you were not present to receive the package and how you can organise another delivery.
As some of the products we offer are both handmade and needs customisation, you could in some cases expect a further production delay of 3-5 days for our designers to make the ordered item, before it is dispatched to you. This eventual further production time will always be marked individually for the products where that apply.
Since the products are sold and shipped directly from the designer’s boutique itself, if you order from more than one designer, the products may arrive in multiple deliveries.
The estimated delivery date of the products will be stated in your order confirmation email and you will moreover be able to always track your order by logging in to your customer account at FINEMATTER
FINEMATTER accepts returns, no matter the reason, within 14 days after the jewellery has been delivered to you. The wish to return should be written to us in an e-mail to firstname.lastname@example.org, and we will handle all logistics, by sending you the proper documents and facilitating the refund of your payment, which will take place when the returns has been received by us.
We can not handle or refund returns if these are not sent with our trusted and secure logistics partners and after the directions given by us in written. Returns should be returned in the original package to protect the item during transport.
FINEMATTER will also facilitate exchange or repair of any faulty product or if you simply wish to exchange for another reason, when this is reported to us within the 14 days return period.